Terms and Conditions Las Cortes
Glinter Plaza de Las Cortes
Terms and Conditions – Accommodation Plaza de Las Cortes 4, Madrid
1. Purpose and Acceptance
These Terms and Conditions govern the reservation, use and stay in the rooms and tourist apartments located at Plaza de las Cortes, Madrid (the “Establishment”). By confirming the reservation and completing the digital check-in, the guest (the “Client”) declares having read and accepted these conditions.
2. Prices and Taxes
All prices include VAT and are shown as final prices. Any applicable tourist tax or local levy will be indicated during the booking process. Rates are dynamic and may vary according to date, occupancy and demand. The price confirmed at the time of booking will always apply.
3. Payment Methods
3.1. Standard Flexible Rate
Payment of 100% of the stay is processed through the online check-in. The charge will be made 3 days before arrival using the payment method provided.
3.2. Prepaid or Non-Refundable Rates
100% of the reservation is charged at the time of booking. For prepaid or non-refundable rates, the conditions for payment, cancellation, modification and no-show will be those expressly associated with the selected rate and displayed during the booking process.
3.3. Other Promotional or Direct Rates
The specific payment, cancellation, modification and no-show conditions displayed during the booking process will take precedence over the general conditions stated above. The applicable policy will in all cases be linked to the rate actually booked, including, where applicable, promotional or direct rates such as Glinter Club, and will be expressly displayed before confirming the reservation. In the event of discrepancy, the particular conditions of the selected rate will always prevail.
3.4. Accepted Payment Methods
Bank card (credit or debit) and Apple Pay. Cash payments are not accepted.
4. Check-in, Access and Check-out
4.1. Digital check-in and verification
The Establishment operates without a physical reception desk; registration is carried out exclusively online. It will be necessary to provide a valid identity document, contact details, acceptance of these Terms and Conditions and any other data required by applicable regulations regarding traveler registration.
4.2. Code-based access
Access to the building and the room is granted through a personal, non-transferable digital code, sent on the day of arrival following verification of payment and successful completion of the digital check-in.
4.3. Schedules
Check-in: from 15:00. Check-out: before 12:00. Late check-out is subject to availability and may incur an additional charge.
4.4. Customer Service
The Establishment provides 24-hour telephone support, available for assistance or emergencies during the stay.
4.5. Services during the stay
The Establishment includes daily room cleaning during the stay. Bed linen will be changed for stays of more than 3 nights, unless a different frequency is agreed upon for operational or sustainability reasons or at the Client’s request.
5. Cancellation Policy and No-show
5.1. Standard Flexible Rate
Free cancellation up to 3 days before arrival. Cancellations made outside this period will incur a charge for the first night. In the event of a no-show, the total amount of the stay will be charged.
5.2. Promotional or Direct Rates
For promotional or direct rates, including, where applicable, Glinter Club rates, the cancellation, modification and no-show conditions will be those specifically stated in the selected rate during the booking process and will take precedence over these general conditions. The applicable policy will in all cases be linked to the rate actually booked and will be expressly displayed before confirming the reservation.
5.3. Prepaid or Non-Refundable Rates
For prepaid or non-refundable rates, 100% of the reservation will be charged at the time of booking. Unless the specific selected rate expressly states otherwise, the amount paid will not be refundable in the event of cancellation, modification or no-show.
5.4. Group Bookings (3 or more rooms)
A group booking is defined as the reservation of 3 or more rooms. A prepayment of 10% will be required. Cancellation is free of charge up to 5 days before arrival. After this period, the total amount of the reservation will be charged and will be non-refundable.
6. Accommodation with Maximum Occupancy
The maximum occupancy per room is 2 persons. At least one person must be 18 years of age and be the holder of the digital check-in. Minors may be accommodated provided they are accompanied by a responsible adult. Additional persons and external visitors inside the rooms are not permitted. Serious non-compliance may result in immediate eviction without the right to a refund.
7. Bed Configuration
Some rooms allow Twin (2 beds) or King (double bed) configuration. This configuration must be requested at the time of booking, on request, and is subject to availability.
8. Accessibility
The Establishment has one room adapted for guests with reduced mobility, available upon request and subject to availability. We recommend communicating any special needs at the time of booking.
9. Parking
The Establishment does not have its own parking facilities. There are public and private car parks in the vicinity, which are managed by external providers. The Establishment accepts no responsibility for damage or incidents involving vehicles parked outside the property.
10. Cohabitation Rules and Prohibitions
To ensure the quality and rest of all guests:
- Exceeding the maximum capacity of 2 persons is prohibited.
- Parties, gatherings or events are prohibited.
- Entry of unregistered visitors is prohibited.
- Quiet hours: from 00:00 to 08:00.
- Smoking inside the Establishment is prohibited. Non-compliance may result in extraordinary cleaning charges, activation of security protocols or charges for damages incurred.
- Tampering with, damaging or altering security systems (detectors, locks, etc.) is prohibited.
Serious non-compliance may result in immediate eviction without the right to a refund.
11. Pets
Pets are not allowed.
12. Client Liability and Authorized Charges
The Client will be responsible for damage caused to furniture, installations or decorative elements, for damage resulting from negligent use of the accommodation, and for the costs of extraordinary cleaning when the room is left in unreasonable condition (for example, excessive dirt, waste, smoke, textile damage or similar incidents).
By accepting these Terms and Conditions, the Client authorizes the Establishment to charge to the card associated with the reservation the amounts necessary to cover damages, repairs or extraordinary services, always following prior notification to the Client and with sufficient detail of the item charged.
13. Establishment Liability
The Establishment will not be liable, except in cases of fraud or negligence directly attributable to it, for the loss, theft or deterioration of the Client’s belongings, for occasional failures of supplies or external services beyond its control, nor for noise, construction works or disturbances caused by third parties unrelated to the Establishment.
Nothing set out in this clause will limit the non-waivable rights of the Client under applicable consumer and user regulations.
14. Force Majeure
The Establishment will not be liable for delays, cancellations or disruptions arising from force majeure circumstances, such as natural disasters, health emergencies, legal restrictions, widespread power failures, fires, floods or other causes beyond its reasonable control.
15. Complaints and Assistance
The Client has access to 24-hour telephone support, the details of which are provided in the booking confirmation and welcome documentation. The Establishment also has complaints forms available to the Client in accordance with applicable regulations.
Disputes will be resolved before the courts of Madrid, unless consumer regulations provide otherwise.
16. Data Protection
Personal data will be processed in accordance with current regulations, exclusively for the purposes of managing the reservation, complying with legal registration obligations and maintaining communications related to the stay.
The Privacy Policy will be available at the corresponding link on the website or in the booking process.
17. Right of Withdrawal
In accordance with consumer and user regulations, the right of withdrawal will not apply when the reservation relates to accommodation services for specific dates or execution periods.
18. Third-Party Rights
These Terms and Conditions do not confer rights on third parties other than the Client and the Establishment.
19. Governing Law and Jurisdiction
This contract is governed by Spanish law.
